Up until now my experience with Createspace had been a fairly positive one. Now I have to report an extremely unpleasant experience: I was in Mexico, and I needed some copies of my books in a hurry, so I placed an order and paid for priority shipping, which was ridiculously expensive (as in 150% of the cost of the books themselves!). I was told that the books would be there within a week. That felt a bit too long in light of what I was being charged, but seeing how I had ten days, I figured I could live with it. The order was placed on March 11, the books were ready to ship by the 13… and there they sat, neglected until the 17, when I finally got a notice letting me know that my order had shipped… and would arrive by the 23 (and that 23 has now been changed to a 24). That’s thirteen days for priority shipping, and long after the time those books will do me any good. I wrote back to them to ask what was going on, and I had my shipping fee refunded.
That was something, though there was nothing remotely resembling an explanation, and the truth is that it didn’t really do me one lick of good, as what I needed were the books, not the refund, that was why I had paid that outrageous shipping rate in the first place… and then I began poking around. It was then that I realized that they had sent an international shipment that had been billed as priority, and for which they had charged the same rate they would have charged if they had been sending the books all the way down to Argentina (there’s a flat rate for Latin America), using UPS’s Standard service, which the company itself lists as “economical ground delivery for your less-urgent shipments”.
Ground delivery? On an international shipment? And how do they reconcile the word ‘priority’ (as in priority shipping) with UPS’s ‘less-urgent’ wording? Quick, someone get these folks a dictionary.
In short, buyer beware, when it comes to international orders CreateSpace’s ‘priority shipping’ is a mess, one that can leave you looking like a fool if you dare rely upon it, and no refund is ever going to fix that.
UPDATE: Okay, so the books won’t be here on time, there’s nothing anyone can do to change that, but I just got a call from a representative from CreateSpace, acknowledging their mistake in shipping via UPS Standard, and doing his best to find a way to make things right. Unfortunately there were some elements of this particular mess that made finding a real solution impossible, but I realize that those are not CreateSpace’s fault. Yes, they screwed up, but they owned up to their mistake, and I definitely appreciate it.